·The car three bags are not directly related to the complaint rate

“One year of implementation of the three-vehicle car, the number of complaints has increased by 80%”, “the three guarantees of the automobile are still difficult to defend, and the complaints of the auto industry in the first half of the year have increased by 30% compared with the same period of the previous year”, “the complaints of the three-pack of the automobile are not reduced, and the number of complaints is not changed.” ... These headlines all convey a message: the car complaint rate that has been rising in the past year is inseparable from the implementation of the car three bags.
The "Regulations on the Repair, Replacement, and Return of Household Car Products" (hereinafter referred to as the "Three Guarantees for Automobiles") was officially enforced nationwide on October 1, 2013. After a year of "baptism", the implementation effect of the three-pack of cars is not only the focus of the media, but also the center of concern of many consumers and the public.
According to recent data from the China Consumers Association, according to data obtained by the China Consumers Association, complaints about the auto industry in the first half of this year increased by nearly 30% year-on-year. In addition, relevant media reports in Anhui, Maanshan Industrial and Commercial Department said in an interview that the city's car-related complaints received from January to September increased by 80% compared with previous years.
Qiu Baochang, head of the China Consumers Association Lawyers Group, said that the rise in auto-related complaints is not directly related to the implementation of the Auto Three Guarantees Regulation.
The change in the complaint rate is subject to a variety of factors. As a result of the increase in auto-related complaints, many industry insiders said that auto-related complaints are affected by many factors, and it is not easy to directly increase and decrease the auto-related complaint rate and the implementation of the automobile three-package regulations. For association, there is no direct connection between the two.
It is understood that since 2009, China has entered a period of rapid development of automobiles, and the per capita car ownership continues to grow. The introduction of various government policies, the simplification and preferential treatment of relevant business procedures, are all inclined to the car buyers in order to prosper the automobile market. As a product that is constantly being consumed, cars will have various problems at various stages, either gearbox problems or engine problems. Relevant data show that in recent years, consumers' complaints on auto-related issues have shown an increasing trend. The hot spots of complaints mainly focus on disagreements with maintainers and manufacturers, resulting in various complaints and disputes.
"Society and manufacturers' lack of publicity about the three-vehicle car is also one of the reasons for the increase in the car-related complaint rate." Relevant industry insiders said. In the interview, the reporter found that in the case of the implementation of the three-pack of the car for a year, many 4S shop employees are not clear about the relevant contents of the car three bags. And many consumers do not understand the car's three packs, only the three packs of cars are simply understood as returning cars. Mr. Yao from Haidian, Beijing, said that he was not clear about the contents of the three-pack of the car. When the car needed repairs, he did not know whether the project was within the scope of the car's three bags.
And similar to the defects of the car itself, such as the recent "Sagitar" incident, as well as the fraud of the manufacturers, the service providers, the poor service attitude, and even the problems that the logistics will cause when transporting the vehicles, will lead to the car related The rise in complaints.
In addition, the implementation of the three-package regulations of the automobile has made it possible for consumers who have no rights to defend their rights in the past to follow. With the continuous development of the economy and society, consumers' awareness of rights protection has gradually increased. The emergence of problems and complaints have become the "big trend" of the present, and it has also become one of the reasons for the rise of automobile-related complaints.
Three Guarantees put rights and obligations in place. "I think that linking the growth of auto-related complaints with the three-package regulations of the automobile, so that the two form a certain causal relationship, is a misunderstanding of the three guarantees of automobiles." Qiu Baochang In an interview with this reporter, I said.
As we all know, the original intention of the Three Guarantees policy was to make the road of consumer rights protection smoother, and to allow manufacturers to resolve complaints. It is a regulation that regulates the behavior of automobile producers, manufacturers, and operators, and is also a regulation that protects consumers' rights and interests. The parties, producers, and sellers of automobiles, including consumers and car owners (units or natural persons), clearly define the rights and obligations of all parties, and play a positive role in protecting the rights and interests of car owners and regulating the behavior of car operators. .
For manufacturers, after the implementation of the three-package regulations, manufacturers must consciously fulfill the three-package regulations. The active fulfillment of obligations has greatly reduced the stagnation, non-return and non-replacement that have existed in the past, shortening the maintenance time and alleviating the tension with consumers.
At the same time, after the implementation of the regulations for the automobile three guarantees, the consumers will rationally defend their rights according to the regulations and relevant laws and regulations, and also make the procedures clearer.
"It can be said that the three guarantees have played a strong role in promoting the parties' active performance of their duties and duties," said Qiu Baochang.
The three-package regulation of the automobile is fundamentally a platform for fair protection of all parties. To fulfill the obligations of the operators and protect the rights of consumers according to law, it provides a more rational and healthy platform. For the healthy development of the market, the automobile three-package regulations have also played an effective role in regulating.
At present, some reports simply hang the causal relationship between the rise and fall of the automobile-related complaint rate and the implementation of the automobile three-package regulations. This shows that there are still misunderstandings and misunderstandings about the automobile three-package regulations at the entire social level, and the introduction of the automobile three-package regulations. It is definitely not to suppress or affect the complaint rate.
Regarding this issue, Qiu Baochang believes that, like all laws and regulations, the introduction of the automobile three-package regulations is not a versatile channel for solving all problems, and there is still room for further improvement. "In resolving the fierce conflict between buyers and consumers, and solving some problems, the car three-pack policy can enable more people to deal with problems in a more rational manner. I think this is the most positive meaning of the car three-pack policy. Qiu Baochang said.
It is understood that for the actual demand, at present, the relevant provisions of the three-pack of the car are being formulated.

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